Privacy Policy

Effective Date: 1 July 2025

This Privacy Policy sets out how Steve Goodey Property Coach Limited ("Steve Goodey", "we", "us", or "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 2020 (New Zealand). We are committed to safeguarding your privacy and ensuring that your personal information is protected.

1. Scope

This Privacy Policy applies to all personal information collected through our website, platforms, communications, and any services we offer (collectively referred to as the "Services"). It does not apply to employee information (which is governed by internal policies) or third-party websites.

We are committed to complying with the 13 Information Privacy Principles set out in the Privacy Act 2020, which govern the collection, use, storage, and disclosure of personal information.

2. What Information We Collect

Depending on how you use the Steve Goodey Property Coach service, we collect two types of information: personally identifiable information and non-personally identifiable information.

Personally Identifiable Information

This includes any information that identifies or can be used to identify or contact you. Examples include your name, address, email address, phone number, IP address, company name, job title, and billing or payment details.

Non-Personally Identifiable Information

This refers to data that does not directly identify you, such as demographic information (e.g. age, gender, profession), browser types, device identifiers, domain names, or usage statistics. This information may sometimes be combined with other data to help improve services or personalise your experience.

Some non-personal data may become identifiable when combined with other information (e.g. your postcode plus street address), but is otherwise considered anonymous on its own.

We will only collect personal information directly from you unless you have authorised collection from a third party or it is unreasonable or impractical to do so.

3. How We Use Your Information

We use your information to:

  • Deliver and maintain our services

  • Improve user experience

  • Send communications (with opt-out options)

  • Comply with legal obligations

  • Perform analytics, detect fraud, and ensure platform security

We will not use your personal information for any purpose other than what it was collected for unless you have given consent or it is required or authorised by law.

If you do not agree to our use of your personal data in line with this policy, please do not use our platform.

4. Legal Basis for Processing

We collect and process your information:

  • With your consent

  • To fulfil our contractual obligations

  • To comply with legal duties

  • For legitimate business interests (e.g. marketing, platform improvement)

Where applicable, we rely on implied or express consent in accordance with Principle 3 of the Privacy Act.

5. Cookies and Tracking

We use cookies, pixels, and similar technologies for functionality, analytics, and marketing. You can control cookies through your browser settings.

Where cookies collect personal information, we treat it in accordance with this Privacy Policy. You will be given the option to opt out of non-essential cookies.

6. Data Sharing and Disclosure

We may share your personal data:

  • With service providers (e.g. hosting, analytics, payment processing)

  • If required by law or legal process

  • During a business sale, merger, or restructuring

  • With affiliated companies under common control

We do not sell any data, including your personal data.

Where personal information is disclosed to third parties, we take reasonable steps to ensure they comply with the Privacy Act 2020 and use the information only for authorised purposes.

7. International Transfers

Your information may be processed outside New Zealand. We ensure appropriate safeguards, such as contractual clauses or reliance on countries with comparable privacy protections, are in place to protect your data.

If your personal information is transferred to a country without comparable privacy laws, we will take reasonable steps to ensure it is protected by comparable safeguards.

8. Data Security

We implement reasonable technical and organisational measures to secure your information. These include encryption, secure servers, limited access controls, and internal privacy training.

However, no system is completely secure, and we encourage you to keep your credentials safe.

If there is a privacy breach that causes or is likely to cause serious harm, we will notify the Privacy Commissioner and affected individuals as required by law.

9. Your Rights (Under the Privacy Act 2020)

You may:

  • Access your personal data

  • Request correction

  • Withdraw consent

  • Object to or restrict processing

  • Request deletion (in certain cases)

We will respond to access or correction requests within 20 working days as required under the Privacy Act.

To exercise your rights, contact us at info@stevengoodey.com.

10. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law.

We securely dispose of personal information that is no longer needed in accordance with industry best practices.

11. Children

We are committed to protecting the privacy of children. The Steve Goodey Property Coach Service is not intended for or directed at individuals under the age of 16. We do not knowingly collect personal information from anyone under 16 years old. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it as soon as possible.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing any information.

13. Updates to This Policy

We may update this policy periodically. Significant changes will be notified via email or on our website. Continued use of the Services means you accept the updated terms.

We encourage you to review this policy regularly to stay informed about how we protect your information.

14. Complaints or Concerns

If you have concerns about how your personal data is handled, contact our Privacy Officer at info@stevengoodey.com.

You may also lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.

We will work with you in good faith to resolve any concerns in accordance with our legal obligations.

By using our Services, you consent to the terms of this Privacy Policy.